Please note that if this is your first time logging into your email, you will get prompted to set up security on your account. This would normally be your student ID number or with a personal email address that you have registered with CNA. Email: Student Services email: you contact the Help desk, you will need to provide information so they can verify your identity.If you do not know your password, or are having issues logging in, please contact the D2L Help desk at: If you are a new student, who has previously logged in, your most recent password will still be your password (for all college systems including: self-service, webmail & Brightspace D2L). If you are a new student, who has not previously logged in and accessed webmail, please refer to personal email you registered with CNA for instructions on how to log in. If that is not working, please use the password reset link. Thank you for your understanding and cooperation on this matter.Ĭlick on the “ Student Email Login & Office 365 Portal”Įnter your CNA email address using the following (the # is the last two digits of your student ID)Įxample: if your name is John Smith and the last two digits of your student id is 84, you would enter: you are a returning student and have previously used your webmail, your most recent password will still be your password. If you are experiencing problems with resetting your password outside the available support hours, assistance will be available during regular hours beginning Monday, November 21 st, 2022.Phone: 1-87 option 1 (toll free) or 1-70 (local)Įmail: Live Chat via the CNA website (Contact Us tab)Īvailable from 8:30 A.M. In case you require assistance with resetting your password, you can contact one of the following support options on Saturday, November 19 th and Sunday, November 20 th :.If further assistance is required, please contact the Help Desk. NOTE: Passwords can only be changed once every 24 hours. You cannot reuse one of the last 10 previous passwords.Passwords must not contain your username, or more than two consecutive characters from your full name.One or some of the non-alphabetic characters (example: !, #, %, ?, &, $).Contain characters from three of the following categories:.To register/update your account reset information so that you are able to perform a password reset, click here.If you have not answered your self-service questions, please see the contact information below for assistance. If you have previously answered your self-service password reset questions for Office 365, you can reset your password here.If you know your current password please click here.To reset your password, follow the directions below: Please refer to the attached ‘ When Using the Password Reset Portal’ for a step-by-step guide, if required.Please do not reset your password until the time above, or you will be forced to reset again.After the Forced Password Reset you will not be able to use the following until your password has been reset using the process below: What does this mean to you as student? You will be required to reset your password after the Forced Password Reset is completed. With the recent number of spam emails affecting college email, the college will be forcing a reset of all student passwords at midnight (Newfoundland Daylight Savings Time - NDT), Friday, November 18 th.
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